Turn Cancellations Into Retention Opportunities
ChurnDefend intercepts cancellation attempts with friendly, personalized offers that address your customers' specific concerns, helping you reduce churn by up to 25%.
Integrates with
ChurnDefend intercepts cancellation attempts with friendly, personalized offers that address your customers' specific concerns, helping you reduce churn by up to 25%.
Integrates with
You're established enough to feel the pain of churn but don't have engineering resources for complex retention systems. Our 10-minute setup with your existing Stripe account delivers immediate protection for your revenue base.
You've spent thousands acquiring each customer, but they're slipping away before reaching profitability. ChurnDefend gives you a second chance to save relationships and protect your CAC investment.
Your premium content and community deserves more than just a "sorry to see you go" message. Turn cancellations into downgrades or pauses, keeping subscribers connected to your ecosystem.
You're losing members without understanding why, and each departure hurts your recurring revenue. ChurnDefend captures valuable feedback and presents personalized alternatives that address their specific concerns.
Don't let another customer slip away uncontested. See how ChurnDefend can transform your cancellation flow from a revenue leak into a retention opportunity.
Start Protecting Your RevenueIt costs 5 times more to acquire a new customer than to retain an existing one
Average churn rate for SaaS businesses in 2025
What most businesses do to prevent cancellations
Every lost customer is revenue you need to replace just to stay even
ChurnDefend prevents cancellations before they happen, protecting your revenue base
Monthly Revenue Loss
$100
Annual Loss
$1,200
5-Year Loss
$6,000
Don't let silent revenue leaks hold you back. Retain more customers, maximize your growth.
Stop Losing Customers TodayOur solution focuses on helping you keep the customers you already have by transforming cancellation moments into retention opportunities.
When customers click "Cancel", ChurnDefend displays a friendly modal that collects cancellation reasons and presents personalized offers.
Create targeted offers based on specific cancellation reasons that address customer concerns and keep them subscribed
Gain valuable insights into why customers leave and which offers work best, so you can make data-driven decisions to boost retention
ChurnDefend is designed to be incredibly easy to set up, with no complex integration or developer resources required.
Connect your Stripe account with just a few clicks using our secure OAuth integration. Your data remains safe and encrypted.
Install our lightweight JavaScript snippet to your website. It's less than 50KB and won't impact your site's performance.
Personalize your retention offers based on cancellation reasons. Set up discounts, plan changes, or subscription pauses.
Our unique pricing model guarantees you'll always get positive ROI. We only succeed when you succeed.
For small subscription businesses
Plus 15% of revenue saved from prevented cancellations
For growing subscription businesses
Plus 12% of revenue saved from prevented cancellations
For large subscription businesses
Plus 10% of revenue saved from prevented cancellations
If the monthly performance fee (percentage of saved revenue) is less than the base subscription fee, we'll discount the next month's base fee by the difference. This ensures you always receive positive ROI from using ChurnDefend.
For each prevented cancellation, we calculate saved revenue using:
For fixed-term contracts:
Saved Revenue = MRR × Min(Remaining Term, 3 months)
For month-to-month subscriptions:
Saved Revenue = MRR × Min(ACL × RC, 3 months)
Where RC (Retention Coefficient) starts at 1.0 and decreases by 0.1 each month, with a minimum of 0.6
With our ROI Guarantee:
Note: The 3-month cap ensures fairness and predictability for both parties, regardless of the actual subscription length.
Join hundreds of subscription businesses that have reduced their churn by up to 25% with ChurnDefend's personalized retention offers.